Sales & Services
AIS stays abreast of the latest advances in the industry, adding value to your products and services with preliminary scope of work and pricing, project requirements planning, prototype planning & execution, first article planning and execution, initial production, on-going production, forecast and ordering requirements and processes.
Approach & Methodology
- No "missing links" later in the projects that can cause a domino effect of failure in the production cycle
- Allows requirements testing and certification to occur prior to first production runs assuring proper accreditation to requirements
Preliminary Scope of Work & Pricing
- Setup and structuring of contractual, forecast and ordering requirements and processes
- Assembly specifications
- Loading of required software applications
- Testing per agreed upon procedures between customers and AIS
Project Requirements Planning
- Product configurations and how often they change
- Anticipated system volumes
- Anticipated forecasting process and production schedule
- Testing considerations
- Ordering considerations (PO, EDI, systemic, etc.)
- Staging and logistics considerations (shipping, billing, etc.)
Prototype Planning & Execution
- The phase 1 prototype will be designed, built, and tested with components selected to meet the final design requirements
- During prototyping, AIS will recommend components and develop a documentation set that will allow a better "Ease of Manufacturing"
- Upon completion of the prototyping phase, unit(s) will be tested to functional requirements
First Article Planning & Execution
- Final testing and any required certifications (Safety, EMC, etc.) to the requirements inclusive of a certification report Deliverable and any Certifications (UL, etc.) required
- Forecasting / provisioning process / managing multiple configurations
- Quote / order process
- Build / delivery process
- RMA / maintenance process
- Scope updates and changes, program
Initial Production
- The program manager will manage every aspect of production and delivery through the integration and logistics centers. He/she will employ continuous Improvement methodologies to not only maintain quality output, but also work towards increased efficiency and lower cost
- He/she also develop a program workbook that will contain all applicable documentation including instructions and processes necessary to maintain the high quality level of production
On-Going Production
- On-going production will continue per the program workbook with reviews and revisions made as necessary and as agreed to by AIS and customers.
- As part of on-going production AIS and customers will conduct quarterly business reviews (QBR), to discuss the state of business and to review business performance issues and improvement initiatives.
Program & Account Manager
- Single point of contact for implementation requirements
- Creates master implementation timeline with input from AIS internal resources as well as customers feedback
- Manages implementation timeline to keep all tasks on schedule to reach milestones and bring project to completion on schedule
- Manages component road maps and End of Life (EOL) support
- Cost reduction initiatives
Return to Depot - Warranty
- RMA requests for integrated products must be received within one year from the invoice date
- Defective material will be repaired or replaced in accordance with AIS warranty return policies
Extended Warranty
- AIS offers extended warranty options. An extended warranty provides you with budgetary ease and convenience plus the peace of mind that any problem will be solved quickly and effectively
- Extended warranty services are offered up to 3 years
Advance Replacement
- The AIS advance replacement program is a premium service offering that provides the customer with advance replacement options and strict revision control for the systems that they sell
- This program is not an extension of a warranty but a "fee for service"
End of Life (EOL) Notifications
- AIS part number and/or supplier part number
- Last time buy date
- Last time ship date
- Order non-cancelable date
- Last date the factory will accept returns
- Date the part will become obsolete
- Manufacturer replacement part; if available
Supply Chain Analysis
- Identify available stock of EOL part
- Review customers' forecast requirements
- EOL replacement planning
- Last time buy of EOL part
- Supplier escalation
- Communication to customers
- Execute plan